Thank you for choosing Romford Flowers for your online flower delivery needs in Romford and the surrounding areas. These Terms & Conditions apply to all orders placed through our e-commerce website, and by completing a purchase, you agree to be bound by these terms. Please read them carefully before placing an order for flower delivery in Romford or any nearby locality.
"We", "us", "our" refer to Romford Flowers, the provider of online flower delivery services. "You", "your", "customer" refer to any individual or entity placing an order with Romford Flowers via our online platform. "Website" refers to the Romford Flowers e-commerce site used for placing orders.
You can place orders for flower delivery through our website 24 hours a day, 7 days a week. Orders are subject to acceptance and availability. Upon submitting your order, you will receive an automated acknowledgement of your order. This does not constitute acceptance; acceptance and completion of the contract between you and us occurs when we dispatch your order and confirm dispatch via electronic communication.
Please ensure all recipient details, delivery addresses, and preferred delivery dates are accurate. We cannot be held responsible for delays or non-delivery arising from incorrect or incomplete information provided during the order process.
Some flower varieties may be seasonally unavailable or may differ slightly in colour or appearance. We reserve the right to substitute products of equal or greater value should a selected item be unavailable, always striving to match your choice as closely as possible for customers across Romford and neighbouring areas.
All prices listed on the Romford Flowers website are in British Pounds Sterling (GBP) and are inclusive of VAT unless otherwise stated. Payment must be made at the time of ordering, and we accept a variety of secure electronic payment methods as listed on our website at checkout.
Your payment will be processed securely upon order placement. Orders will not be processed or dispatched until full payment has been received. We do not accept cash on delivery or payment via cheque for online orders.
If payment is declined, your order will not be accepted, and we will attempt to notify you to allow you to provide an alternative payment method.
Romford Flowers delivers to a wide area encompassing Romford and surrounding regions. We offer various delivery options, which may include same-day, next-day, or nominated day services, as shown on the website. Delivery availability and timeframes may be subject to seasonal demand, weather conditions, or exceptional events beyond our control.
We will make every reasonable effort to deliver your flowers on the requested date, but deliveries cannot be guaranteed to occur at specific times unless this service has been specifically offered and selected at checkout. In case the recipient is not available at the delivery address, flowers may be left with a neighbour, in a safe place, or a delivery card may be left with instructions for rearrangement or collection, depending on the courier’s policy.
You are responsible for ensuring someone will be available to accept delivery, or to communicate alternative arrangements prior to the delivery date. We are not liable for failed deliveries where correct instructions have not been provided.
You may cancel or amend your order by contacting us, subject to the following terms:
To request a cancellation or amendment, you must provide your order details and request within the timeframes stated above. Where cancellation is successful, you will receive a full refund to your original payment method within 5-10 working days, subject to your bank’s processing timelines.
Orders that have already been prepared or dispatched may not be eligible for cancellation or changes. We reserve the right to refuse late cancellation or amendment requests.
Due to the perishable nature of our floral products, returns are generally not accepted. However, if your flowers arrive damaged, incorrect, or not as described, please contact us within 24 hours of receipt with photographs where possible. Where an issue is verified, we may offer a replacement, refund, or store credit at our discretion.
Refunds will only be issued to the original payment method used. We may require evidence of the issue to process your claim. In circumstances where a refund or replacement is agreed, we will arrange collection or disposal of the original product as appropriate.
Where non-perishable products (e.g., vases or gift items) are included in your order, they may be eligible for return and refund under the Consumer Contracts Regulations, provided you notify us of your wish to cancel within 14 days of receipt.
We aim to ensure all photographs and descriptions on our website accurately represent the products offered. Due to the seasonal and fresh nature of cut flowers, variations in shape, size, colour, and availability may occur. Bouquets and arrangements shown are for illustrative purposes, and actual products may differ slightly from images shown. Substitutions, where necessary, will be of equal or higher value and quality.
You may include a personal message card with your flower order. While we strive to reproduce messages exactly as entered, we reserve the right to refuse and not send messages deemed inappropriate, offensive, or likely to cause distress. No refunds will be given for these exclusions where text is removed for appropriate reasons.
It is your responsibility to ensure all details supplied for ordering and delivering your flowers in Romford and the surrounding areas are correct and complete. Please also check that the recipient will be available to receive the order or that safe alternatives are specified. You must also ensure that any personal message included with your order will not offend or breach any applicable laws.
Romford Flowers will not be liable for any indirect, special, or consequential damages, including but not limited to loss of profits, revenue, goodwill, or data arising from the use of our website or our services, even if we have been advised of the possibility of such damages. We will only be responsible for direct losses up to the value of the flowers purchased.
We do not accept liability for delays or non-delivery resulting from circumstances outside our control (such as adverse weather, strikes, acts of God, or incorrect delivery information). Our liability for defective or unsatisfactory products is limited to the replacement, re-supply, or refund of the relevant product, at our discretion.
Nothing in these terms limits our liability for death or personal injury resulting from our negligence or for fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable law.
The content on our website—including images, product descriptions, designs, logos, and trademarks—is the intellectual property of Romford Flowers or our partners. Use of this content for commercial purposes is strictly prohibited. You may not copy, reproduce, or otherwise exploit any part of our website without express written permission.
We take your privacy seriously. All personal information provided for the purpose of ordering flowers is handled in accordance with the Data Protection Act 2018 and our privacy policy. Payment details entered on our website are securely encrypted to protect your data.
These Terms & Conditions, and any disputes arising from or related to the use of Romford Flowers’ online shop and delivery services, shall be governed by the laws of England and Wales. Any dispute or claim arising from these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
We reserve the right to revise and update these Terms & Conditions as necessary, to comply with legal, operational, or customer service requirements. Please review this page periodically for updates. Continued use of our website and services after changes signifies acceptance of those changes.
These terms are applicable to all customers using Romford Flowers’ services, regardless of whether they are located in Romford itself or in the extended areas we serve. Should you have any questions or require clarification, please refer to our contact information found on our website.
Your statutory rights as a consumer are not affected by these Terms & Conditions. If any provision is found to be invalid or unenforceable by any court or competent authority, that provision will be deemed severed and will not affect the enforceability of the remaining provisions.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Romford, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Romford.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
