At Romford Flowers, we are committed to delighting our customers with stunning, freshly prepared floral arrangements. As a trusted local florist in Romford, serving both households and local businesses, we offer a clear policy regarding returns, refunds, and complaints to ensure your peace of mind. Our Fresh Flowers Guarantee stands at the heart of all our customer service commitments.
We promise that all flowers supplied by Romford Flowers are fresh and delivered in pristine condition. Our professional florists carefully select and prepare each bouquet immediately prior to dispatch. We guarantee that your flowers will last in good condition for a minimum of five days from the date of delivery, provided they are properly cared for according to our included instructions.
We take every precaution to ensure your arrangement arrives in perfect condition. However, if your flowers or plants arrive damaged or wilted, please contact us as soon as possible on the same day of receipt or within 24 hours. Doing so allows us to quickly investigate and resolve the issue for you. When contacting us, please include a clear description of the issue and, if possible, photographs of the item as received. This helps us determine the best solution and improve our service in Romford.
Our fresh flowers are designed to bring joy and beauty into your home or office for at least five days with normal care. If your flowers visibly deteriorate within this period, and you have followed our care instructions, you may be eligible for a refund or a replacement arrangement. All claims for non-freshness must be made within five days of delivery to be considered under our Fresh Flowers Guarantee.
If your order is found to have arrived damaged, wilted, or fails to meet our freshness standards within the guaranteed five-day period, you can choose between a full refund or a replacement bouquet. Replacements will be arranged at the earliest available delivery window, and refunds will be processed to your original payment method as swiftly as possible. We aim to resolve all valid refund and replacement requests within 3 business days.
Your satisfaction is our priority, and we take all complaints seriously. Should you be dissatisfied with our flowers or service for any reason, please let us know promptly with full details of your concern. Once a complaint is received, it will be logged and acknowledged. Our management team will thoroughly review your feedback and respond within 2 business days, outlining our findings and proposed solution. We are dedicated to resolving issues in a fair and timely manner for all our customers in Romford and the surrounding areas.
Romford Flowers has a longstanding reputation for reliability and excellence in serving the local community. Whether you are ordering for your home, office, or as a thoughtful gift, you can trust that we will go the extra mile to ensure your experience is positive, every time. Thank you for choosing your local Romford florist – we appreciate your business and support.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
